IT Support Specialist

Job not on LinkedIn

🕒 October 9

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Black Pearl Consult

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

Consulting • Recruitment

Black Pearl Consult is a leading HR consultancy and specialist recruitment firm with about 10 years of workforce partnership experience. They provide customized HR consultancy, specialist recruitment and workforce solutions, including full managed projects, enablement, upskilling, a job seekers portal, team-building and corporate services. The firm positions itself as an extension of client teams to manage or support hiring processes and to deliver tailored talent strategies. Black Pearl lists offices in Abu Dhabi (UAE), Auckland (New Zealand) and Manila (Philippines) and serves corporate clients across industries.

📋 Description

• Provide first-level IT support through remote access tools, email, chat, and other communication channels. • Troubleshoot Windows operating system issues, application errors, system performance, and software installation problems. • Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel. • Resolve basic account access, password reset, and user permission issues. • Troubleshoot network connectivity, Wi-Fi, internet, VPN, and basic DNS-related issues. • Assist with printer, monitor, keyboard, mouse, and other peripheral-related problems. • Install, configure, update, and troubleshoot commonly used business applications. • Support employee onboarding and offboarding by following established IT procedures. • Document support requests, troubleshooting steps, and resolutions accurately. • Monitor incoming IT requests and ensure timely responses and follow-ups. • Follow IT security policies and report suspicious emails, potential security incidents, and unauthorized access attempts. • Escalate complex technical issues requiring administrator-level access or advanced troubleshooting. • Perform routine IT checks and administrative tasks as assigned.

🎯 Requirements

• Bachelor's degree in Information Technology/ any related field. • Basic knowledge of Windows 10/11 and macOS troubleshooting. • Familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel. • Understanding of computer hardware, peripherals, and basic networking concepts, including IP addresses, DNS, Wi-Fi, and VPN. • Strong troubleshooting, analytical, and problem-solving skills. • Good English communication skills and the ability to assist non-technical users. • Ability to work independently, manage multiple support requests, and prioritize tasks in a remote work environment. • Reliable internet connection and a suitable work setup for remote support. • Previous experience in IT Support, Help Desk, Technical Support, or a similar role. • Experience using remote desktop or technical support tools. • Basic knowledge of Microsoft Entra ID (Azure AD), Microsoft Intune, or user access management. • Familiarity with ticketing systems and help-desk platforms. • Basic understanding of cybersecurity practices and IT security procedures.

🏖️ Benefits

• Remote work arrangement • Reliable internet connection and a suitable work setup for remote support

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