Senior Incident & Problem Manager

🔥 45 minutes ago

🌐 Slovakia, Czechia – Remote

🇸🇰 Slovakia – Remote 🇨🇿 Czechia – Remote

💵 €36.5k - €42.8k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Bloomreach

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 $30M Debt Financing on 2022-10

Consulting • Marketing • Travel

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

📋 Description

• Own incident management end to end for Loomi Marketing and Search • Personally lead live incidents as Incident Manager, including war-room / bridge leadership through restoration • Design and implement a unified incident process across both products • Own incident communications, including status page updates, customer-facing messages, and executive and stakeholder briefings • Facilitate post-incident reviews, document learnings, assign corrective actions, and track them to closure • Establish Problem Management from the ground up, including root cause analysis, a known error database, and prevention of recurring incidents • Partner with Engineering, Customer Success, and Product • Deliver training and materials to enable teams to use the process • Build deep functional and technical product proficiency in Loomi Marketing and Search • Track and report MTTR, repeat-incident rate, and SLA compliance metrics • Work in Jira, Zendesk, and PagerDuty • Own the status page as the customer-facing source of truth during incidents • Participate in a 24/7 on-call rotation • Over time, act as functional leader for two additional Incident & Problem Managers without direct people management

🎯 Requirements

• 5+ years of experience in incident management, major incident coordination, technical operations, or a closely related SaaS operations role • Willingness and availability to participate in a 24/7 on-call rotation • Proven ability to lead war rooms / incident bridges under pressure • Excellent customer-facing communication, including status page updates and stakeholder briefings • Ability to deliver concise executive briefings during critical incidents • High ownership and a hands-on approach • Excellent influencing skills and ability to align teams without formal authority • Hands-on experience with ITSM / incident tooling, including Jira, Zendesk, and PagerDuty • Strong analytical skills, including root cause analysis and distinguishing symptoms from causes • Track record of building or maturing a process • Commitment to becoming proficient in Loomi at functional and technical levels • Solid command of core IT and SaaS concepts, including APIs, integrations, webhooks, data flows, logs, environments, and service dependencies • Fluency in English

🏖️ Benefits

• Freedom and trust with no clocking in/out, corporate rules, or long approval processes • Flexible working hours • Virtual-first work environment with Bloomreach Hubs across three continents • Company events • 5 paid days off to volunteer • People Development Program with personal development workshops • Communication coaching • Leader Development Program with feedback, coaching, and follow-up check-ins • $1,500 annual professional education budget for books, courses, certifications, and other education products • Employee Assistance Program with counselors • Calm sleep and meditation app subscription • One additional DisConnect day off each quarter • Sports, yoga, and meditation opportunities • Extended parental leave up to 26 calendar weeks for Primary Caregivers • Restricted Stock Units or Stock Options, depending on role, seniority, and location • Company performance bonus • Employee referral bonus of up to $3,000 • Work anniversary rewards and celebrations

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume