Team Lead

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Supervise and lead a team during the assigned shift • Provide guidance, coaching, and support to help team members meet goals and objectives • Ensure support and acknowledgment of quality standards aligned with client and customer experience • Implement quality control procedures and address quality issues promptly • Monitor and track key performance metrics, including agent tasks and responsibilities • Take corrective actions to meet or exceed performance targets • Train new associates and provide ongoing training to existing team members • Foster continuous improvement through weekly 1:1s and impromptu coaching sessions • Maintain open communication with team members, other shift leads, and management • Report issues, escalations, and opportunities for improvement • Address operational challenges and resolve issues during the shift • Collaborate with other departments to solve complex problems • Manage the helpdesk by checking agent availability and SLA tickets • Serve as the point of contact in the management queue for escalations

🎯 Requirements

• Bachelor's/College Degree in any field you’re passionate about! • 1 year of leadership experience • 2+ years of Customer Support experience • Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications • Familiarity with help desk or ticketing systems (Intercom experience a plus) • Familiarity with website-building tools, content management systems, or presentation software • Strong technical aptitude for troubleshooting digital platforms and web-based apps • Excellent verbal and written communication skills • Ability to understand and communicate complex ideas to clients • Ability to accept feedback gracefully and with an open mind • Customer orientation and ability to adapt/respond to customers with diverse backgrounds • Nice to have: Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva) • Nice to have: Familiarity with AI-powered tools or generative platforms