Technical Support Specialist – T3

🔥 2 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Compose thoughtful, personalized responses to customer requests • Triage incoming requests and identify trends in customer issues for the wider team • Provide and process accurate, valid, and complete customer information professionally • Log, manage, and follow up on customer support tickets • Troubleshoot product-related issues and ensure issues are documented, prioritized, tracked, and resolved • Perform ad hoc tasks requested by the client • Monitor client dashboards and platforms and proactively contact customers needing troubleshooting support • Escalate issues properly and promptly • Identify opportunities for continuous process improvement • Deliver service excellence and maximize customer satisfaction • Work with the external team to maintain product and service knowledge

🎯 Requirements

• Curious and authentic • Analytical and critical thinker with attention to detail • Passionate about client satisfaction • Proactive and self-motivated • Interested in learning new ideas, processes, and unique requirements; willing to share skills and talents with the team • Amenable to work on rotating shifts • At least a bachelor’s degree in any field • At least 3 years of working experience in Technical Support • Excellent English communication skills • Willingness to learn about networks and IT technology • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications • Excellent verbal and written communication skills • Ability to understand and communicate complex ideas to customers verbally and in writing • Aptitude to quickly learn and navigate new technology, systems, and applications • Ability to accept feedback gracefully and with an open mind • Customer orientation and ability to adapt/respond to different types of characters • Available to work US business hours, with flexibility based on operational needs