Head of IT

Job not on LinkedIn

🔥 46 minutes ago

🌐 Ukraine, Poland – Remote

🇺🇦 Ukraine – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BOOSTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

💼 Consulting

👥 HR Tech

Recruitment • Consulting • HR Tech

BOOSTA is a talent solutions and recruitment consultancy that partners with organisations to solve technical and operational hiring challenges. They offer embedded recruitment services, consultative talent audits, specialist sourcing (Talent Stream with access to over 900k candidates), employer branding, DEI strategy, recruitment process engineering, and leadership coaching and training. BOOSTA emphasizes custom-designed, scalable talent programs, uses AI to support data-driven hiring and candidate assessment, and has delivered hires at scale for clients (for example, helping Trainline hire 150+ people in under 15 months).

📋 Description

• Own and develop Boosta’s internal IT function. • Turn IT, Jira and InfoSec from separate service teams into one well-managed internal IT service. • Own HelpDesk service quality and SLA. • Identify recurring issues and solve root causes. • Improve onboarding, offboarding, equipment, access and support processes. • Develop automation and self-service. • Own Jira as an internal process platform. • Validate Jira requests through business value, owner, impact and cost of complexity. • Help business and infrastructure teams design scalable processes in Jira. • Ensure execution of the InfoSec roadmap. • Own access management governance with relevant teams. • Oversee access reviews, offboarding controls, MDM and other security controls. • Track vulnerability remediation and security action items. • Build one operating model for HelpDesk, Jira and InfoSec. • Define and manage priorities across teams. • Build clear roadmaps and regular reporting. • Manage team performance and development. • Improve cost efficiency, license utilization and operational effectiveness. • Partner proactively with business units and infrastructure teams.

🎯 Requirements

• Experience managing IT operations, HelpDesk, infrastructure or similar technical service teams. • Experience with Jira administration or ownership of internal workflow/process platforms. • Ability to challenge business requests and validate business value before implementation. • Experience with automation or AI tools for internal operations. • Understanding of InfoSec operations: access management, security controls, MDM, vulnerability management, audits, security awareness. • Strong analytical thinking: metrics, dashboards, service analytics, cost efficiency. • Strong service delivery mindset: SLA, ticket flows, service quality, backlog management, prioritization, CSAT. • Good communication with business teams, non-technical stakeholders and senior management. • Upper-Intermediate English proficiency or higher, both written and spoken.

🏖️ Benefits

• 28 business days of paid off. • Flexible hours and the possibility to work remotely. • Medical insurance and mental health care. • Compensation for courses, trainings. • English classes and speaking clubs. • Internal library, educational events. • Outstanding corporate parties, teambuildings.

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