Customer Service Manager – Permanent Contract (CDI)

🔥 3 minutes ago

🇫🇷 France – Remote

💵 €33.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Boulanger

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1954

🛒 Retail

🛍️ eCommerce

🔧 Hardware

Retail • eCommerce • Hardware

Boulanger is a retail company specializing in the sale of electronic and household appliances, including a wide range of reconditioned products such as smartphones, computers, and home appliances. They also offer services like live customer support and repairs, while promoting sustainability through their reconditioned product lines. Boulanger provides various consumer electronics, personal gadgets, and kitchen appliances, catering to customers looking for affordable options without compromising quality.

📋 Description

• Lead, train, and support the team, set clear objectives, and follow established management routines and practices • Develop each team member and unlock their potential • Contribute to defining objectives and monitor key performance indicators (KPIs) • Implement effective action plans • Analyze data, control costs, and optimize the management of human and material resources • Coordinate personnel management • Ensure compliance with internal cash handling, logistics, and administrative procedures • Guarantee inventory accuracy and service quality • Create a welcoming environment and drive customer satisfaction • Develop service sales through attractive promotions and events • Contribute to the store’s commercial strategy • Promote the service offering and ensure smooth product flows

🎯 Requirements

• Bachelor’s to Master’s degree (Bac+3 to Bac+5) in business, commerce, or management • Ability to manage, inspire, motivate, and develop a team • Ability to present compelling arguments, resolve conflicts, and propose appropriate action plans • Strong organizational skills, empathy, active listening, and team spirit • Ability to respond quickly while maintaining a strong customer service focus • Ability to analyze numerical data and use management tools • Permanent contract (CDI), full-time

🏖️ Benefits

• Quarterly RVI bonus • Profit-sharing scheme • Quarterly performance-based incentive bonuses • Employee share ownership plan • Health insurance covering the entire household • Disability and life insurance coverage • Meal card • Sustainable mobility allowance • Discounts on products • Special offers as a Boulanger Club+ member

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