Field Application Engineer

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Bragi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤖 Artificial Intelligence

🔧 Hardware

👥 B2C

💰 $22M Series A on 2015-11

Artificial Intelligence • Hardware • B2C

Bragi is a company specializing in AI-driven headphones that provide a seamless audio experience equipped with Sound by Bose technology. They offer a platform of audio apps that enhance user experience through shortcuts and advanced AI user interfaces. Bragi partners with leading audio manufacturers to integrate their AI solutions and aims to make technology more intuitive and accessible.

📋 Description

• Support customers and partners during product evaluation, integration, development, testing, and production • Provide technical guidance for mobile SDK/app integration, Bluetooth connectivity, audio features, and connected device behavior • Reproduce, debug, document, and escalate customer issues across mobile, firmware, hardware, and connectivity layers • Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities • Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams • Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed • Travel for on-site customer support when required

🎯 Requirements

• Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Mobile Integration Engineering, or a similar customer-facing technical role • Strong experience with mobile app or mobile SDK integration • Good understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices • Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation • Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way • Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently. • Fluent Chinese and English, both spoken and written

🏖️ Benefits

• The ability to be part of actively contributing to Bragi's next development process, being part of an R&D team in Shenzhen, China, and working with colleagues primarily based in Europe • Exciting and challenging projects that will change how audio is consumed forever • Work hand in hand with worldwide-known audio brands • A chance to deliver a delightful experience to 25m+ users in the next 12 months (existing base is 10m+) • Home-office and flexible working hours • A flexible Learning & Development program, choose where you want to improve yourself