Support Specialist, Imaging Systems

🔥 5 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

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Brainlab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2018-09

Consulting • Logistics • Manufacturing

Brainlab is a digital medical technology pioneer founded in 1989 and headquartered in Munich. The company employs 2200 people in 25 locations around the globe and serves physicians, medical professionals, and their patients in over 6300 hospitals across 122 countries. Brainlab specializes in software-driven medical solutions that digitize, automate, and optimize clinical workflows for various specialties including neurosurgery, spine, trauma, craniomaxillofacial surgery, general surgery, and radiotherapy. Their core products include image-guided surgery software, radiotherapy software and hardware, and digital operating room integration, aimed at improving healthcare outcomes worldwide.

📋 Description

• Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites • Provide professional technical support on-site and remotely, guiding users through system operation and troubleshooting • Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks • Advise customers and build strong, long-term relationships • Complete service activities efficiently, accurately and according to Brainlab quality standards and procedures • Document installations, maintenance, repairs and other service interventions • Collaborate with Sales, R&D, Clinical Support and other internal teams • Share technical feedback and contribute ideas to improve products, services and processes • Manage home office days independently

🎯 Requirements

• Degree in Electrical Engineering, Electronics, Mechatronics, or similar • Initial professional experience in technical support, ideally within the healthcare or medical technology sector • Experience with X-ray imaging systems and/or scanner technology is a plus • Special knowledge in radiation protection is an advantage • Strong knowledge of IT, computer systems, networking and technical troubleshooting • Excellent analytical, troubleshooting and problem-solving skills • Independent, structured and solution-oriented approach to work • Strong customer focus and excellent communication skills in French and English, both written and spoken • Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments • Confident user of Microsoft Office; Salesforce experience is an advantage • Valid driver's license is required • CV must be submitted in English • Include first available start date and desired salary with application

🏖️ Benefits

• Company car, smartphone, laptop - also for private use • Flexible working hours as well as home office, Monday to Friday • Comprehensive training and continuing education opportunities • Well-structured onboarding program to ensure a smooth and successful start • Regular team events

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