Customer Service Representative – Overnight Shift

Job not on LinkedIn

🔥 4 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BrasilCenter

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

📡 Telecommunications

B2B • Telecommunications

<BrasilCenter> is a Brazilian customer relationship and contact center company founded in 1998 that operates as Claro's outsourced customer service partner, delivering technical support, ouvidoria/backoffice, consumer service and sales across many cities. The company emphasizes humanized customer experiences, employee well‑being and inclusive workplace culture, and hires locally for commercial and contact-center roles.

📋 Description

• Assist customers by phone, chat, or email with empathy and efficiency • Help resolve questions and provide the best solutions • Record information in the system with attention to detail • Work toward targets with a results-oriented approach • Handle Claro Group inquiries related to ombudsman services, Anatel, technical support, and billing • Participate in training and receive ongoing support

🎯 Requirements

• 18 years of age or older • Strong verbal and written communication skills • Active listening and empathy • Curiosity to understand customers and exceed expectations • Teamwork and collaboration • Attention to detail, proactivity, and adaptability • Results-oriented mindset • 6-on, 1-off schedule • 6 hours and 20 minutes per day • Availability to work weekends and holidays • Availability to work overnight shifts • No prior experience required • Position also available for people with disabilities (PwD)

🏖️ Benefits

• Transportation allowance • Meal and/or food allowance • Life insurance • Training programs • Variable compensation • Profit-Sharing Program (PPR) • Medical and dental insurance • Sponsorship of road races • Discounts on products • Birthday day off • Partner company benefits • Funeral assistance • Childcare/nanny assistance • Pet health insurance • Wellhub (fitness and wellness) • Comprehensive training • Young and modern work environment • Professional development and career growth opportunities • Internal development programs • Ongoing support