Technical Adoption Manager – Application Networking and Security

🔥 2 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

👻 Ghost score 10%

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Broadcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 Post-IPO Equity on 2017-10

Manufacturing • Logistics • Consulting

Broadcom is a global technology company that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions. The company serves the data center, networking, software, broadband, wireless, and storage and industrial markets. Broadcom is known for its innovative solutions in semiconductor and software businesses that enable the delivery of data and video content globally. Additionally, Broadcom is committed to maintaining privacy and accessibility standards in its digital interactions and customer service.

📋 Description

• Consult closely with customers to ensure satisfaction and return on investment of VMware solutions • Serve as the customer’s primary liaison into VMware and identify and directly address business and technical issues impacting customer success • Engage resources across sales, product management, education, R&D, and support • Expand adoption of VMware solutions within customer accounts by driving internal and external relationships • Report key account metrics and insights to VMware internal teams • Contribute to TAM program development activities • Establish long-term relationships within assigned accounts and understand clients’ strategic goals and business impact • Provide project leadership, coordination, and architectural guidance for network virtualization and major VMware initiatives • Collaborate with multifunctional VMware project teams, including consultants, engineers, product management, and support staff • Map VMware solutions to customers’ unique business and technical requirements • Maintain current knowledge of VMware load balancing and security solutions and high-level knowledge of VMware’s product line and future direction • Lead and drive challenging requests across simultaneous client engagements • Provide product feedback to VMware Product Management based on customer use cases and requirements • Advise customers on best practices and drive adoption within assigned accounts • Manage customer engagement milestones • Respond confidently and effectively to customer needs

🎯 Requirements

• 5+ years’ proven strong networking experience and knowledge of VMware networking products • 2+ years proven experience in customer-facing positions, such as TAM or technology consultant, preferably with a management consulting, IT vendor, or professional services organization • BS degree preferred; relevant years experience in lieu of a degree may be considered • Solid knowledge and understanding of VMware products, including core product suite, virtualization, networking and security products, solutions, and services • Solid technical background in advanced networking and security, preferably with technical certifications • Background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture preferred • Ability to travel up to 20% locally/regionally, including occasional out-of-state/country client visits and conferences or training • Domain-level understanding of cloud infrastructure and networking, including data center design, network architecture, network design, system architecture virtualization, systems management, and security • Knowledge of network security tools and concepts, including firewalls, IDS/IPS, and security/trust zones • Knowledge of routers, switches, load balancers, and networking and security components from various vendors • Knowledge of virtual networking components such as VSG, Nexus 1000V, and vDS • Knowledge of networking protocols including BGP and OSPF • Knowledge of VLANs, VPN, unicast vs multicast, management networks, IP subnetting, and network design • Demonstrable experience and deep knowledge of networking and load balancer technologies and vendors including Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, and Palo Alto Networks • Experience integrating heterogeneous networking and security environments • Understanding of modern IT and DevOps production data center and cloud operations • Familiarity with systems management concepts, processes, and standards such as SNMP; capacity/performance management and tuning • Ability to explain complex technical concepts to varied audiences • Strong business insight and problem-solving skills • Ability to influence internal and external partners at all levels • Ability to work independently and in a team setting • Strong organizational skills and ability to handle multiple client demands • Superb communication, presentation, and interpersonal skills, including communication with and relationship-building among CxO-level personnel

🏖️ Benefits

• Home-office based position • Opportunity to work with innovative Customer Advocates team • Customer-facing collaboration with sales, product management, education, R&D, and support teams

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