Customer Support & Success Assistant – Shopify Apps

Job not on LinkedIn

🔥 1 hour ago

🇦🇹 Austria – Remote

💵 €500 - €550 / month

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Brunwig GmbH

WebsiteLinkedInAll Job Openings

2 - 10 employees

🛍️ eCommerce

🤝 B2B

eCommerce • B2B

Brunwig GmbH is a Graz, Austria–based software development firm and Shopify Partner that has worked with Shopify since 2012. The company develops Shopify apps, plugins and desktop software, emphasizing coordination of customer strategy with iterative development, maintainability, fast time-to-market and reliability. Managed by Herwig and Gerwin Brunner, Brunwig’s tools and plugins serve a large user base (claimed 500K users) and focus on delivering secure, maintainable integrations and custom software for eCommerce businesses.

📋 Description

• Respond to support tickets in German and English • Support Shopify merchants and their teams with questions about the apps • Create and improve tutorials, particularly using Supademo • Create, maintain, and update documentation and Help Center articles • Document new features and product changes • Review and update Shopify app listings • Identify recurring questions and share improvement suggestions with the team • Support internal processes related to merchant onboarding and Customer Success • Share frequently asked questions and customer feedback as input for newsletters, product communications, and marketing • Contribute to support tickets, documentation, tutorials, and other Customer Success and product-related tasks

🎯 Requirements

• Excellent communication skills in German and English • Technical aptitude and an interest in digital products • Enjoy explaining things clearly, understandably, and in a structured way • Excellent written communication skills • Careful, reliable, and self-directed working style • Willingness to become familiar with Shopify, our apps, and typical merchant questions • Ability to identify recurring patterns in support requests and contribute improvement suggestions • Initial experience with Shopify or Shopify apps would be especially helpful • Experience with support tools such as Freshdesk or similar systems would be especially helpful • Experience with Supademo, Help Center content, or product documentation would be especially helpful • Interest in SaaS, e-commerce, and digital workflows would be especially helpful • Experience in a similar support, Customer Success, or Operations role would be especially helpful • No formal degree required • Flexible working style; initial relevant experience suitable for master’s students or part-time workers • Willingness to quickly learn Freshdesk, Shopify Admin, Supademo, Slack, Linear, and Google Workspace

🏖️ Benefits

• Remote-first work with flexible scheduling • Opportunity to gain practical experience in the Shopify and SaaS sectors • Direct exposure to multiple digital products with an international merchant base • Varied responsibilities spanning support, documentation, tutorials, and product feedback • A small, focused team with short decision-making paths and close involvement with the product • Opportunity to help shape processes and content from the ground up • In-person meetings in Vienna or Graz by arrangement • Flexible scheduling

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