Junior Operations Support Associate, Mandarin

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BTSE

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Series A on 2020-12

BTSE is a leading digital asset exchange that offers a simple and secure way to trade cryptocurrencies. As the go-to exchange for all things crypto, BTSE is one of the top trusted crypto platforms for institutions, retail users and first-time traders. BTSE has developed multiple trading technologies that have been adopted across the industry, setting new standards for excellence and innovation in the world of digital asset trading. Additionally, BTSE licenses its industry-leading technology to exchanges worldwide through its white label exchange solutions, strengthening the BTSE ecosystem and bridging traditional finance with digital assets everywhere.

📋 Description

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. • Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. • Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. • Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. • Provide operational support and perform additional tasks as assigned by the Supervisor.

🎯 Requirements

• Proficient in both verbal and written Mandarin and English; additional languages are a plus. • Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset. • Ability to think independently, troubleshoot new problems, and suggest improvements. • Strong numerical aptitude and analytical thinking skills. • Self-motivated and able to work independently while contributing effectively to a team. • Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage. • Willingness to work on a shifting schedule. • Bachelor’s degree or equivalent qualification is a plus.

🏖️ Benefits

• Competitive total compensation package • Various team-building programs and company events • And many more! Apply and let us tell you more!