Reservations Coordinator

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Bucuti & Tara Beach Resort - Certified Carbon Neutral

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🛍️ eCommerce

🧘 Wellness

eCommerce • Hospitality • Wellness

Bucuti & Tara Beach Resort is a certified carbon-neutral adults-only resort located on Eagle Beach in Aruba. Recognized as the Caribbean's #1 resort for romance, it offers luxurious accommodations and exceptional service tailored for couples looking to relax and reconnect. With a focus on sustainability, Bucuti & Tara provides eco-friendly amenities and has achieved accolades for its commitment to environmental responsibility, all while ensuring a tranquil and romantic getaway experience for its guests.

📋 Description

• Work remotely while providing world-class service to guests and travel partners • Follow a five-day work week with rotating weekend coverage • Be available to work according to Aruba Standard Time (AST) • Maintain a reliable high-speed internet connection and a quiet, professional workspace • Collaborate daily with our Reservations team while enjoying the flexibility of remote work • Assisting guests and travel partners with reservations, packages, add-ons, and special requests • Providing warm, professional, and timely communication via email and other approved channels • Delivering personalized service while identifying opportunities to enhance each guest's stay • Processing new reservations, modifications, cancellations, and guest requests accurately • Maintaining complete and accurate reservation records within our Property Management System • Collaborating closely with Front Office, Concierge, Housekeeping, Accounting, and other departments • Supporting travel agents, tour operators, online travel agencies, and contracted partners • Monitoring reservation inboxes and responding within established service standards • Maintaining exceptional attention to detail while handling multiple priorities in a fast-paced environment • Upholding Bucuti & Tara's brand standards, confidentiality requirements, and commitment to exceptional hospitality

🎯 Requirements

• Hospitality education and/or minimum of two years of experience in hospitality, reservations, customer service, or a related field • Previous hotel reservations experience strongly preferred • Experience with a Property Management System (Opera experience is an advantage) • Excellent written and spoken English • Additional languages such as Spanish, German, Italian, Dutch, or Papiamento are an asset • Strong organizational skills with the ability to prioritize multiple tasks • Sales-oriented mindset with the ability to convert inquiries into reservations when appropriate • Strong attention to detail and accuracy • Reliable high-speed internet connection and a professional home office environment

🏖️ Benefits

• Attractive salaries reflecting commitment to talent and performance • Performance-based bonus opportunities • Comprehensive benefits package supporting associates at every stage of life • Health, dental, vision, life, and disability coverage • Childcare and elderly care support • Elective benefits for flexibility and personalization • Annual health check-ups • Gym memberships • Savings & Loans program offering accessible financing, including green loans at attractive interest rates • Competitive savings opportunities for long-term financial security