Junior IT Helpdesk Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bullfinch

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💸 Finance

⚡ Energy

☁️ SaaS

Finance • Energy • SaaS

Bullfinch is a company specializing in financial solutions for renewable energy systems. It offers financing options for solar panels, battery storage systems, wallboxes, and heat pumps, available through installment purchases or leasing plans. With the introduction of their rate or leasing models, Bullfinch aims to enhance customer experience and ensure cost-effective energy solutions. They provide seamless integration with existing processes through a comprehensive software platform, which helps manage and document client data and project details. Bullfinch operates internationally with teams in Berlin, Frankfurt, Barcelona, Madrid, and Zurich, and places a high importance on the quality of its installed components.

📋 Description

• Provide first-line support by triaging and resolving requests through Jira and Slack • Manage accounts and access, including password resets, permission grants, and MFA setup • Diagnose and fix common hardware, software, and operating system issues across Windows and macOS • Categorise, document, and route complex or infrastructure-level tickets to appropriate specialists • Onboard and offboard users using established checklists • Maintain clear, up-to-date documentation and self-service guides

🎯 Requirements

• Solid grounding in computer hardware, software, and everyday operating systems (Windows and macOS) • Previous experience in a customer support, service, or people-facing role • Methodical troubleshooting and ability to escalate issues appropriately • Clear written and spoken English • Eagerness to learn internal tools, IT processes, and security best practices quickly • Hands-on experience with Jira, Slack, or similar ticketing and collaboration platforms (nice to have) • Prior IT helpdesk or technical support experience (nice to have)

🏖️ Benefits

• Fully remote role with a genuinely international team • Entry-level platform to build real IT career foundations fast • Mentorship from experienced specialists • Exposure to a high-growth tech company pushing the boundaries of social gaming

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