Claims Support Specialist – Insurance Follow-Up, Records Retrieval

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Bush and Bush Law Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 B2C

B2C • Legal • Personal Injury

Bush and Bush Law Group is a dedicated personal injury law firm that focuses on providing comprehensive legal assistance to individuals who have been injured due to accidents, including car and truck accidents, slip and falls, and wrongful death. With a strong emphasis on client care, the firm advocates for maximum compensation and supports clients throughout the legal process, offering pre-settlement funding and a no-win-no-fee approach. Their expert attorneys leverage extensive experience and resources to ensure that clients receive the justice they deserve.

📋 Description

• **About Bush & Bush Law Group** • **Bush & Bush Law Group is committed to providing exceptional legal representation while maintaining a culture of accountability, teamwork, and continuous improvement. We are looking for professionals who are proactive, detail-oriented, and committed to supporting attorneys and clients at the highest level. • **Position Overview:** • We are seeking professional, English-speaking Claims Support Specialists to join our team. These positions will be dedicated exclusively to communicating with insurance adjusters and obtaining police reports to support our personal injury practice.

🎯 Requirements

• **Key Responsibilities:** • - Contact insurance adjusters to verify claim status and obtain claim information. • - Follow up on Letters of Representation and claim acknowledgments. • - Request and obtain police reports from law enforcement agencies. • - Document all communications accurately within the case management system. • - Track outstanding requests and follow up as needed. • - Obtain adjuster contact information, including direct phone numbers and email addresses. • - Escalate issues or delays to management when appropriate. • - Maintain organized records and ensure timely updates to case files. • **Qualifications:** • - Excellent English verbal and written communication skills. • - Strong phone etiquette and professionalism. • - Prior experience in customer service, claims, insurance, legal support, or call center environments preferred. • - Strong organizational and follow-up skills. • - Ability to manage multiple tasks and meet deadlines. • - Comfortable making a high volume of outbound calls. • - Proficient with Microsoft Office and web-based systems.

🏖️ Benefits

• - **Positive Culture:** Be part of a supportive and innovative team. • - **Impactful Role:** Play a critical role in shaping the future of a growing firm. • - **Professional Growth:** Opportunities for career advancement and ongoing professional development. • - **Work-Life Balance:** Flexible work arrangements to support a healthy balance between personal and professional life.