Client Service Analyst – P2P

Job not on LinkedIn

🔥 0 minutes ago

⛩ Asia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bybit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

₿ Crypto

💸 Finance

👥 B2C

💰 Debt financing on 2025-03

Crypto • Finance • B2C

Bybit is a cryptocurrency exchange platform that simplifies crypto trading and offers welcome bonuses for new users. The provided text shows site navigation, promo text “Your crypto journey, simplified”, trading pairs like XAUT/USDT, and mentions derivatives and hot coins, indicating spot and derivatives trading services.

📋 Description

• Support and professionally mediate or arbitrate customer disputes within the P2P market, with a strong focus on risk mitigation • Investigate, monitor, and analyze customer transactions to identify suspicious behaviors and patterns and prevent fraud and financial losses • Collaborate with Risk and Compliance teams to review flagged accounts, enforce risk control policies, and handle complex fraud-related appeals • Ensure an efficient and excellent customer service experience • Maintain knowledge of Bybit’s platform, products, and general market conditions • Manage and follow up on inquiries and complaints from current and prospective clients • Convert customer needs into constructive feedback and suitable solutions for management • Keep frontline operations smooth by identifying, assessing, and timely flagging operational discrepancies, fraud trends, and situational risks to management

🎯 Requirements

• 2-4 years of experience in customer service, risk management, fraud investigation, or Trust & Safety, with frontline operations training • Proven background in Risk Control / Fraud Prevention highly preferred • Experience in financial institutions or fintech, specifically dispute resolution, conflict mediation, or Anti-Money Laundering (AML), advantageous • Sharp analytical acumen and keen eyes for numbers, statistics, and risk indicators • Good written and spoken communication skills to understand customer perspectives, resolve disputes, and explain risk-related actions • Ability to multitask, prioritize, and work in a time-sensitive environment preferred • Knowledge of blockchain, crypto, and P2P payment highly advantageous • Ability to perform 5 days' shift work including weekends and public holidays, on 8am-5pm, 4pm-1am, or 12am-9am shifts

🏖️ Benefits

• Study Growth Fund supporting professional development and continuous learning • Regular internal team-building activities, workshops, and events • Global collaboration with an international team • Career advancement opportunities • Internal mobility and internal job opportunities for career development