Payment Operations and Integrations Engineer

🔥 38 minutes ago

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Caliza

WebsiteLinkedInAll Job Openings

2 - 10 employees

💳 Fintech

₿ Crypto

🔌 API

💰 $8.5M Seed Round - Caliza on 2024-07

Fintech • Crypto • API

Caliza is a fintech platform that provides compliant, real-time payments and USD account infrastructure for global businesses. It offers both a Dashboard and developer-friendly APIs to manage global treasury, multi-currency accounts, FX, instant cross-border payouts, named USD accounts, and stablecoin-enabled payment rails and custody. Caliza targets use cases including marketplace and platform payouts, remittances, international payroll, supply chain finance, import/export payments, and embedded banking features (ACH/wires). The company emphasizes built-in compliance (bank-grade KYC/KYB, sanctions/PEP screening, transaction monitoring), enterprise-grade security, and partnerships with regulated financial institutions (e. g. , Circle, HSBC, regional banks).

📋 Description

• Be the first point of contact for all customer payment questions and issues across various communication channels • Investigate and resolve payment problems end-to-end, owning each case until closure • Escalate and coordinate with Finance, Engineering, Compliance, or Product when needed • Provide first-line engineering support to integrator teams hitting issues with our APIs — debug auth, validation, idempotency, webhook delivery; reproduce and escalate with clean repros • Utilize internal tooling (AI tools, SQL, dashboards) to investigate transactions, accounts, and ledger states • Manage customer tickets and communications using tools such as Zendesk and/or HubSpot • Keep customers informed with clear, proactive, timely updates on issues and resolutions • Identify recurring issues and help improve internal processes and documentation • Partner with internal teams on new payment features or launches

🎯 Requirements

• +3 years of experience with B2B cross-border payments with any of the following fintech, payments, brokers, or financial correspondent banks, or something similar • Comfortable being client-facing and handling high-trust customer relationships • Strong REST API debugging skills • Working knowledge of databases and REST application architecture • Strong problem-solving skills and attention to detail • Ability to own issues independently and drive them to resolution • Excellent written and verbal communication in Portuguese and English • Organized, calm under pressure, and able to manage multiple requests • Experience using CRM and support tools (Zendesk, HubSpot, or similar) • Must have experience with AI tools such as OpenAI, Claude etc... as it relates to data analysis, data queries etc. • Must be a cross-functional collaborator with low ego

🏖️ Benefits

• Competitive salary and equity compensation at a well-funded early-stage startup • Fully remote first, with in-person international team offsites • We care about your health & wellness — part of your compensation will be cover medical, dental, vision, & life insurance • We care about your goals — growth opportunities at the company, and a flexible budget for professional development • Work-from-home stipend to optimize your setup • Generous vacation policy and paid holidays