Knowledge Management Specialist

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Candescent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

Candescent is a digital-first, intelligence-driven banking platform that helps banks and credit unions modernize account opening, digital banking, branch interactions and operations. It provides cloud-native onboarding and sales tools, fraud and security management, unified data and analytics, marketing/communications, card and money management, developer tools, and a curated marketplace of partner solutions to improve engagement, compliance, and financial wellness for consumer and business customers.

📋 Description

• Create, update, and maintain high-quality knowledge base articles to ensure content is accurate, current, and easy to consume • Govern submitted knowledge content to ensure consistency, clarity, and adherence to knowledge standards and best practices. • Review and approve knowledge articles, providing actionable feedback to authors when revisions are needed • Partner with Product, Support, Training, and Operations teams to align documentation with product releases, enhancements, and process changes • Support release readiness by ensuring required knowledge content is completed, reviewed, and published on time • Monitor knowledge health metrics (e.g., article freshness, usage, gaps) and proactively identify areas for improvement • Support continuous improvement of knowledge workflows, tooling, and governance processes • Contribute to documentation strategy and scalability as the Knowledge Management function evolves. • Drive priorities across the department, organization, and/or cross‑functional teams

🎯 Requirements

• Bachelor’s Degree (business, communications or related field preferred) • 3-5 years of experience in Knowledge Management, Technical Documentation, release readiness, or a related role • Demonstrated experience creating and maintaining structured documentation or knowledge base content • Strong written communication skills with the ability to translate complex concepts into clear, user-friendly content • Demonstrates native or near-native proficiency in both written and spoken English • Proficient in Copilot or other AI tools, Microsoft Office Suite and online collaboration software such as Teams (or equivalent webcast software) • Experience working cross-functionally with Product, Support, or Operations teams • High attention to detail with strong organizational and prioritization skills

🏖️ Benefits

• Professional development opportunities