Knowledge Management Specialist

🕒 July 23

🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Candescent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Candescent is a digital-first, intelligence-driven banking platform that helps banks and credit unions modernize account opening, digital banking, branch interactions and operations. It provides cloud-native onboarding and sales tools, fraud and security management, unified data and analytics, marketing/communications, card and money management, developer tools, and a curated marketplace of partner solutions to improve engagement, compliance, and financial wellness for consumer and business customers.

📋 Description

• Create, update, and maintain high-quality knowledge base articles • Govern submitted knowledge content for consistency, clarity, and adherence to knowledge standards and best practices • Review and approve knowledge articles and provide actionable feedback to authors • Partner with Product, Support, Training, and Operations teams on documentation for product releases, enhancements, and process changes • Support release readiness by ensuring required knowledge content is completed, reviewed, and published on time • Monitor knowledge health metrics such as article freshness, usage, and gaps • Identify areas for improvement and support continuous improvement of knowledge workflows, tooling, and governance processes • Contribute to documentation strategy and scalability as the Knowledge Management function evolves • Drive priorities across the department, organization, and/or cross-functional teams

🎯 Requirements

• Bachelor’s Degree (business, communications or related field preferred) • 3-5 years of experience in Knowledge Management, Technical Documentation, release readiness, or a related role • Demonstrated experience creating and maintaining structured documentation or knowledge base content • Strong written communication skills with the ability to translate complex concepts into clear, user-friendly content • Native or near-native proficiency in both written and spoken English • Proficient in Copilot or other AI tools, Microsoft Office Suite, and online collaboration software such as Teams or equivalent webcast software • Experience working cross-functionally with Product, Support, or Operations teams • High attention to detail with strong organizational and prioritization skills • Comfortable working in fast-paced, evolving environments • Experience in SaaS, fintech, or regulated environments • Familiarity with release management or product launch processes • Experience analyzing knowledge metrics or dashboards to inform improvements • Exposure to content governance models or documentation standards • Experience using collaborative tools such as SharePoint, Microsoft Teams, and Confluence