Software Engineer I

🕒 September 9

🇷🇸 Serbia – Remote

⏰ Full Time

🟢 Junior

🧑‍💻 Full-stack Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Candescent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Candescent is a digital-first, intelligence-driven banking platform that helps banks and credit unions modernize account opening, digital banking, branch interactions and operations. It provides cloud-native onboarding and sales tools, fraud and security management, unified data and analytics, marketing/communications, card and money management, developer tools, and a curated marketplace of partner solutions to improve engagement, compliance, and financial wellness for consumer and business customers.

📋 Description

• Serve as a primary interface for customers during onboarding, issue resolution, and ongoing support • Diagnose, troubleshoot, and resolve known technical issues using defined practices, procedures, and company policies • Match customer needs to appropriate Digital Insight offerings and recommend best-practice usage • Deliver clear guidance and training to customers on supported solutions • Maintain focus on successful customer outcomes and customer satisfaction • Manage multiple customer cases and small projects concurrently • Create clear, concise, and accurate case documentation • Ensure timely, appropriate escalations with fully documented issue details • Frame, update, reuse, and contribute knowledge to support resources • Create knowledge base articles and improve existing knowledge content • Identify, communicate, and participate in process improvement opportunities • Share learnings, problems, and solutions with team members and cross-functional partners • Build strong working relationships with cross-functional teams across Candescent and Digital Insight Software Solutions • Represent the Candescent brand professionally in customer interactions • Adapt communication style to customer needs and de-escalate emotionally charged situations

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience • 1-2 years of experience in technical support, software support, or a customer-facing technical role preferred • Ability to analyze and diagnose technical problems and apply known solutions • Working knowledge of the most commonly used Digital Insight offerings and their capabilities • Ability to proactively apply product functionality to customer scenarios • Proficient in general computer and technical troubleshooting skills • Ability to differentiate between issues caused by Digital Insight offerings and non–Digital Insight factors • Comfortable working on routine or semi-routine assignments under established procedures • Capable of framing and escalating issues not covered by existing support resources • Strong service mindset and collaborative approach • Professional, positive demeanor and consultative approach • Ability to adapt communication style to customer needs, including de-escalating emotionally charged situations

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