Enterprise Customer Success Manager, Japanese Speaker

🔥 1 hour ago

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canonical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤖 Artificial Intelligence

Open Source • Cloud • Artificial Intelligence

Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.

📋 Description

• Onboard new customers and introduce them to Canonical products and support processes • Coordinate complex projects with developers, IT managers and decision makers across industries • Collaborate with Sales, Field Engineering and Support to develop and deliver customer engagement plans • Manage a regional customer portfolio and identify growth opportunities or renewal risks with Sales • Run disciplined weekly customer and business reviews with cross-functional teams • Identify and prioritize blockers and drive resolution through product and engineering teams • Advocate for customers internally and influence product roadmaps, websites, documentation, processes and people • Support customers through reactive ticket requests • Create campaigns targeting multiple customers through digital touch-points and activities

🎯 Requirements

• Native Japanese level required with excellent command of English, both mandatory • Minimum 5 years of work experience with a strong background in IT • Exposure to projects related to at least one of: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT • Excellent presentation skills with the ability to guide a conversation about complex software • Experience building and improving internal processes while maintaining timely delivery to customer-related projects • A true team player capable of interacting with all departments and at all levels, both internally and externally • Knowledge of agile methodologies • Experience with Salesforce, Jira and CRMs

🏖️ Benefits

• Performance-driven annual bonus • Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues from your team and others • Priority Pass for travel and travel upgrades for long haul company events

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