IT Major Incident Specialist

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ IT Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Function as the first line of defense in responding to production issues. • Monitor system health and troubleshoot with appropriate teams to expedite service restoration. • Manage incident and problem investigations. • Implement preventive measures by identifying root causes. • Improve code, infrastructure, processes, and related areas through cross-functional collaboration. • Manage production incidents and problems effectively. • Own production operational health and provide real-time communication to stakeholders during service disruptions. • Identify opportunities for efficiency gains through optimization, simplification, and automation. • Partner with IT stakeholders across infrastructure, application development, architecture, data, and security teams. • Drive achievement of ITSM KPIs aligned with organizational strategic goals. • Protect the stability and performance of production applications. • Improve system uptime and reduce mean time to recovery (MTTR). • Prevent production outages through effective change and problem management. • Collaborate with IT teams in a hybrid workplace. • Foster an inclusive work environment and promote company culture.

🎯 Requirements

• Experience as an IT technical professional. • Ability to understand large-scale IT ecosystems and associate business processes with the IT systems supporting them. • General knowledge in engineering, software development, cloud computing, DevOps, SRE, and Observability, with expertise in at least one area. • Ability to troubleshoot, analyze, and resolve IT application problems of varying magnitudes. • Experience with multiple application performance, log analysis, network performance, and digital experience monitoring tools, such as Dynatrace, ThousandEyes, ExtraHop, SevOne, and FullStory. • Experience identifying and driving process improvements resulting in efficiency gains and/or improved customer experience. • Flexibility to support extended hours based on business needs.

🏖️ Benefits

• A competitive salary and performance-based bonuses. • Comprehensive benefits package. • Flexible work arrangements (remote and/or office-based). • Dynamic and inclusive work culture within a globally renowned group. • Private Health Insurance. • Paid Time Off. • Training & Development opportunities in partnership with renowned companies.