Site Reliability Engineer II

🕒 December 20, 2025

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Agile Lab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏢 Enterprise

🤝 B2B

☁️ SaaS

Enterprise • B2B • SaaS

Agile Lab is a company specializing in data engineering strategy and platform enablement for enterprise organizations. Founded in 2013, the company is recognized as one of Europe's fastest-growing companies and places a strong emphasis on its people as its competitive advantage. Agile Lab offers a full remote work policy alongside in-person team building events, ensuring a balanced work-life environment. The company provides professional growth opportunities including training, certifications, and mentorship. Agile Lab fosters an engaging and open work culture, emphasizing continuous learning and development for its team members.

📋 Description

• Ensure high reliability of microservices running in OpenShift environments • Lead and coordinate a technical team of 3–4 engineers for operational excellence • Manage incident resolution and ticketing workflows via ServiceNow • Collaborate with development teams to drive performance optimization and tuning • Design, configure and maintain monitoring dashboards (Grafana, Prometheus, etc.) • Coordinate with Service Control Room to maintain effective alerting and response • Oversee release processes of new features, hotfixes, and updates in production

🎯 Requirements

• Degree in Computer Engineering, Computer Science, or a related field • Proven experience in Application Maintenance Services (AMS): minimum 2 years • In-depth knowledge of OpenShift and microservices in cloud-native environments • Ability to technically and operationally lead a team of 3–4 people • Experience in release management, monitoring, and incident resolution • Excellent communication and cross-functional coordination skills • Strong initiative, operational autonomy, and results-oriented mindset • Fluency in Italian (mandatory requirement) • Monitoring & Observability: Grafana, Prometheus, Kibana, Jaeger, Datadog, OpenTelemetry • Cloud/DevOps: OpenShift, GitLab, Jenkins • Data & Messaging: Kafka, MongoDB, Ignite • Ticketing & ITSM: ServiceNow

🏖️ Benefits

• Full Remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende • Real work life balance • Training monthly budget (time and money) • Support of a buddy in the first week of work • Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work • Agile Nomads Experience: opportunity to work for 2 weeks abroad • Referral bonus, if you bring people as talented as you • The opportunity to attend one conference per year • A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work • Inclusive environment where you can be who you really are • Stimulating environment oriented to growth, both professional and personal.