Support Team Lead

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Agile Lab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏢 Enterprise

🤝 B2B

☁️ SaaS

Enterprise • B2B • SaaS

Agile Lab is a company specializing in data engineering strategy and platform enablement for enterprise organizations. Founded in 2013, the company is recognized as one of Europe's fastest-growing companies and places a strong emphasis on its people as its competitive advantage. Agile Lab offers a full remote work policy alongside in-person team building events, ensuring a balanced work-life environment. The company provides professional growth opportunities including training, certifications, and mentorship. Agile Lab fosters an engaging and open work culture, emphasizing continuous learning and development for its team members.

📋 Description

• Coordinate team activities , priorities, and task ownership, ensuring effective delivery. • Support troubleshooting, incident resolution, and escalations across microservices and distributed systems. • Maintain and improve the reliability and performance of applications running on OpenShift. • Contribute to monitoring, observability, alerting, and post-incident improvement actions. • Identify opportunities to automate recurring activities and simplify operational processes. • Work with customers and technical stakeholders to understand priorities and business impact. • Promote accountability, collaboration, and engineering best practices within the team.

🎯 Requirements

• At least 2 years of experience in SRE, Application Maintenance, production support, DevOps, or similar operational roles. • Hands-on experience with OpenShift in production environments. • Good knowledge of distributed systems, microservice architectures, and Kafka. • Experience with monitoring, troubleshooting, and incident management practices. • Hands-on experience with at least one observability tool , such as Grafana, Prometheus, OpenTelemetry, or a similar platform. • Experience coordinating technical activities, operational initiatives, or small teams. • Ability to manage priorities independently and drive activities to completion. • Strong analytical, problem-solving, and communication skills. • A proactive mindset focused on automation, reliability, and continuous improvement. • Fluency in Italian and professional working proficiency in English.

🏖️ Benefits

• Care about Work & Flexibility • Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende; • Real work-life balance; • Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes; • Agile Nomads Experience : opportunity to work for 2 weeks abroad. • Care about Growth & Development • Training budget: €1.000 per year and 12 hours per month fully dedicated to your learning and growth; • Structured career path with clear expectations and salary for each level; • Opportunity to attend international conferences, with additional support for travel and accommodation; • Onboarding support during your first week; • Dedicated coaching throughout your growth. • Care about Well-being • Stimulating environment focused on both professional and personal growth; • Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo. • Care about Benefits & Financial Support • Meal vouchers; • Health insurance; • Referral bonus if you bring people as talented as you; • Company prizes. • Care about Family & Life • Extended parental leave, including +15 days fully paid by the company; • Paid leave for children’s illness and additional support beyond standard policies; • Childcare support: vouchers for daycare and babysitting services; • Inclusive policies supporting all types of families. • Care about Perks & Tools • Welcome pack with all the equipment you need to work; • Corporate benefits portal with discounts on travel, fashion, technology and more. • Care about Company & Culture • Turnover rate: 8.29% (below the market average) , not by chance but thanks to clear career paths, ongoing feedback and real attention to people’s growth; • Inclusive environment where you can truly be yourself, backed by our certifications in Gender Equality, Diversity & Inclusion and SA8000 , reflecting our commitment to ethical and responsible working conditions; • Company rated 4.8/5 for employee satisfaction on Glassdoor; • Certified Great Place to Work three times in a row.