Implementation Lead

🔥 1 minute ago

🇳🇿 New Zealand – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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Case IQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Case IQ is a leading provider of case management software designed to aid modern investigation teams. The platform offers multi-channel intake, configurable workflows, and advanced analytics to help organizations across various industries handle cases efficiently. With a focus on ethics and compliance, HR, fraud, and security cases, Case IQ leverages AI-powered tools to streamline investigations and ensure confidentiality. The software is adaptable to meet specific organizational workflows, improving productivity and mitigating risks. Trusted by professionals in education, energy, financial services, government, healthcare, and more, Case IQ is committed to supporting its clients in creating a safer workplace environment.

📋 Description

• Own the full implementation lifecycle from contract signing through go-live and early adoption for new and existing customers • Lead multiple concurrent implementation projects, maintaining clear timelines, milestones, and documentation • Gather and translate customer requirements into scalable configuration, integration, and migration solutions • Configure and support integrations (APIs, webhooks, batch data transfers) and oversee data migration processes • Develop deep expertise in the product and investigative workflows to guide customers toward best practices • Deliver engaging user training and enablement to drive successful adoption and long-term value • Act as a trusted advisor to customers, proactively identifying risks, challenges, and opportunities • Collaborate cross-functionally with Product, Engineering, and Support to resolve issues and improve delivery • Provide structured feedback on product gaps, contribute to requirements, and support testing of new features • Analyze implementation performance and customer outcomes, surfacing insights and improvement opportunities • Continuously refine implementation processes to increase efficiency, scalability, and customer impact • Maintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes

🎯 Requirements

• 2-3 years experience in implementation, project delivery, business analysis, customer onboarding, training, or a related customer-facing role • Strong organizational, communication, and stakeholder management skills • Ability to translate requirements into clear plans, workflows, documentation, or customer enablement materials • Comfort managing timelines, risks, competing priorities, and customer expectations • Solid understanding of data migrations and integration models (APIs, webhooks, batch processing) • Excellent communication skills, both written and verbal, with strong stakeholder management abilities • Highly organized with strong attention to detail and follow-through • Collaborative team player who can also operate independently • Growth-oriented mindset with a commitment to continuous learning and improvement • Experience in a B2B SaaS, technology, professional services, GRC, compliance, HR, legal, investigations, or risk-related environment (an asset!)

🏖️ Benefits

• Work remotely within a flexible work environment • Generous professional development budget • Benefits program through our Employer of Record • Half-day Fridays in the summer

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