Technical Service Specialist

🔥 1 hour ago

🇨🇳 China – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 15%

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Castrol

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1899

🚘 Automotive

🤝 B2B

👥 B2C

Automotive • B2B • B2C

Castrol is a global brand of motor oils, industrial lubricants, fluids and related technical services. It supplies products for motorists (consumer vehicle oils and fluids) and a range of business customers — including commercial fleets, industrial manufacturers, and specialised sectors (e. g. , aerospace/space-grade lubricants) — aimed at improving equipment performance, reducing friction and total cost of ownership. Castrol is also active in motorsport sponsorships and provides product selection tools, technical support services, and sustainability initiatives such as circularity and EV-focused research.

📋 Description

• Provide technical advice and support regarding Castrol products and their applications • Resolve specific technical problems and provide technical training to internal staff and external customers • Support new business development projects and accelerate growth • Serve as the technical support contact for complex lubricant application requirements • Develop technical services and value-added services for distributors and customers • Respond to internal sales and marketing teams’ technical needs • Analyze, resolve, and respond to technical customer complaints • Provide proactive technical support to sales teams, distributors, customers, and consumers • Provide technical input for marketing materials, product catalogues, labels, and technical text • Create, update, and control lubricant recommendations by vehicle make and model • Create or support standard training modules and provide technical training to sales, customers, and distributors • Drive Power Products growth and support new product launches • Facilitate product benchmarking against competitors and Castrol’s product range • Coordinate technical issues related to product trials and document trial details and outcomes • Support the Product Optimisation Programme • Visit customers regularly to resolve problems • Keep up to date with technical developments • Engage technical institutions, universities, and regulatory bodies on technical issues • Interpret laboratory reports

🎯 Requirements

• A degree in Chemistry, Mechanical Engineering or equivalent • Knowledge of lubricants is essential, preferably with minimum 8 years’ experience in lubricants industry • Professional knowledge of products, application, oil industry test standards and their implementation • Knowledge of lubrication theory • Experience interpreting and analyzing laboratory tests • Strong report writing ability and well-developed observation and results interpretation skills • Ability to complete tasks with constraints and manage multiple demands/projects • Self-motivated and proactive approach to initiating tasks and resolving issues • Good communication skills and ability to respond professionally to customer queries • Good teamwork spirit

🏖️ Benefits

• Equal opportunity employer and diversity commitment • Accessibility adjustments/accommodations available during the recruiting process • Potential pre-placement drug screening, medical review, and background checks depending on the role

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