Consumer Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🇷🇸 Serbia – Remote

💵 €600 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CCBill

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

CCBill is a leader in online payment processing services, offering comprehensive solutions for merchants around the globe. Founded in 1998, CCBill has established itself as a trusted provider for secure transactions, catering to over 30,000 internet businesses daily. The company's services include an advanced subscription and billing automation platform, fraud protection, and 24/7 customer support. CCBill supports various industries including eCommerce, high-risk businesses, adult content, dating, live cams, and more, ensuring seamless payment processing and consumer trust. With a focus on innovation, CCBill provides tools for billing and invoicing, as well as resources for eCommerce expansion and merchant growth.

📋 Description

• Field incoming ticket communications with customers who process payments through CCBill merchant websites. • Resolve incoming phone call, email, and chat communications. • Ensure all customer issues are addressed and resolved to completion. • Research and resolve credit card billing inquiries. • Provide web browser assistance and troubleshoot browser compatibility issues. • Initiate customer escalations to internal teams and CCBill merchants. • Properly notate customer interactions and issues in the Admin for follow-up.

🎯 Requirements

• Excellent English language skills, both verbal and written. • High school degree or equivalent education. • Ability to be self-motivated and exhibit a high degree of professionalism. • Ability to quickly identify and troubleshoot customer issue appropriately. • General knowledge of basic internet technologies. • Intermediate proficiencies with current web browsers, Microsoft Word, and Excel. • Ability to retain and reapply information learned during day to day interactions with supervisors and Management. • Ability to effectively operate independently without the need of constant supervision. • Demonstrated ability to handle all sorts of customer interactions. • Night shift, 40 h/week, including working over the weekend.

🏖️ Benefits

• 25 days PTO/year • 5 days of fully paid sick leave • Food allowance 5 euro/working day • Private health insurance • Work from the office/hybrid/remote • Soft drinks, tea, coffee and fruit at the office • Introductory training • Highly talented, professional and friendly team

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