Technical Account Manager

Job not on LinkedIn

🔥 1 minute ago

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Censys

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Enterprise • Data

Censys is a leading Internet Intelligence Platform that specializes in Threat Hunting and Attack Surface Management. It provides security teams with a comprehensive, accurate, and up-to-date map of the internet to defend against attacks and hunt for threats. Censys offers solutions for Cloud Asset Discovery, Exposure and Risk Management, and External Attack Surface Management. Its proprietary Internet Map delivers detailed insights and extensive internet scanning capabilities, allowing organizations to continuously monitor internal and external attack surfaces. Founded by the creators of ZMap at the University of Michigan, Censys is deeply rooted in the security open source community and boasts a large internet intelligence community. Censys empowers organizations, including those in financial services, government, and healthcare, to act swiftly against evolving threats and protect their internet-facing assets effectively.

📋 Description

• Own and manage a portfolio of enterprise, government, and partner accounts across APJ • Serve as the primary post-sale contact and technical advisor • Build relationships with security leaders, practitioners, and executive stakeholders • Lead onboarding and implementation, including handoffs, kickoffs, integration, and architecture planning • Help customers deploy, test, and troubleshoot cloud connectors, Splunk, Jira, ServiceNow, SIEM/SOAR platforms, and Censys API integrations • Develop customer success plans aligned with security priorities and desired outcomes • Conduct business reviews, adoption reviews, and roadmap discussions • Educate customers on new features, platform workflows, Beta Programs, and Design Partnerships • Monitor product adoption, usage trends, health indicators, and engagement • Identify risks and execute mitigation plans to improve retention • Partner with Account Executives on renewals, expansion, and account strategy • Identify upsell, cross-sell, and broader platform adoption opportunities • Support regional channel and MSSP partners • Support customer advocacy initiatives, including references, case studies, and advisory programs • Maintain account forecasts, health scores, and renewal data in Gainsight and Salesforce • Represent the APJ customer voice internally to Product and Engineering • Coordinate with Support and Professional Services to resolve issues • Contribute to scalable APJ customer success processes and playbooks

🎯 Requirements

• 3+ years of Technical Account Management, Customer Success, Solutions Engineering, or related experience in B2B SaaS, ideally within cybersecurity, infrastructure, cloud, or networking • Experience supporting customers across the APJ region • Solid understanding of computer networking, internet protocols, and how the internet works • Working knowledge of security and cloud technologies, including AWS, Azure, and GCP • Ability to explain technical concepts to technical and non-technical audiences, including senior stakeholders • Experience managing renewals and identifying expansion opportunities • Strong organizational and project management skills • Ability to operate autonomously in a fast-paced, high-growth environment • Willingness to travel within APJ and periodically to Censys HQ • Fluency in English required • Additional APJ language proficiency is a plus, including Japanese, Mandarin, Korean, or Bahasa • Experience with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teams is a differentiator • Familiarity with attack surface management, asset discovery, threat intelligence, or vulnerability prioritization is a differentiator • Understanding of OSI Layers 3, 4, and 7, SSL/TLS, and certificates is a differentiator • Scripting or programming experience, such as Python, and familiarity with REST APIs is a differentiator • Experience with government or regulated-industry customers in APJ is a differentiator • Experience with channel or MSSP partner models is a differentiator • Knowledge of Salesforce, Gainsight, Zendesk, Jira, or similar tools is a differentiator • Previous start-up experience is a differentiator

🏖️ Benefits

• Remote work in the APJ region • In-person onboarding visit to Ann Arbor, Michigan if hired • Reasonable accommodation for individuals with disabilities • Equal opportunity employment