Technical Support Specialist, Japanese Speaking

🕒 September 1

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centific

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤖 Artificial Intelligence

🛍️ eCommerce

🏢 Enterprise

Artificial Intelligence • eCommerce • Enterprise

Centific is a company that provides Zero distance innovation™ solutions for Generative AI (GenAI) creators and industries. The company focuses on rapid, safe, and scalable AI deployment, offering high-quality data and models to drive business impact through accelerated deployments. With expertise in AI and data science, Centific is positioned as a leader in data annotation and labeling for AI/ML, recognized by the Everest Group’s 2024 assessments. Their AI platforms support enterprise-ready applications, particularly improving search, personalization, fraud detection, and customer engagement in ecommerce environments. Centific serves a wide array of industries with foundational and frontier AI data solutions, fostering partnerships with leading model providers to advance sustainable GenAI models and applications.

📋 Description

• Manage and coordinate critical customer escalations in a global environment • Act as the single point of contact for high-severity incidents • Collaborate with cross-functional teams to ensure timely issue resolution • Provide regular updates to customers and internal stakeholders during incidents • Track incident progress and ensure accountability across teams • Maintain incident documentation and reporting • Provide weekend or off-hours support when required

🎯 Requirements

• 2–5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations • Proven experience supporting enterprise-level customers in English and Japanese • Strong written communication skills in English and proficiency in Global Mandarin, Korean, or Japanese • Comfortable collaborating with global teams across multiple time zones to deliver timely and effective resolutions • Demonstrates a strong sense of ownership, accountability, and responsibility • Able to perform effectively under pressure while meeting strict SLAs • Capable of handling challenging, high profile customer situations with professionalism and composure • 9 working hours per day, inclusive of lunch break • 4 weekdays and 1 weekend shift per week • Working hours within the operational coverage window of 7:00 AM to 11:00 PM, based on the assigned APAC or EMEA shift • May be required to observe public holidays of the supported country, such as Japan or South Korea, depending on project assignment

🏖️ Benefits

• Equal-opportunity employment • Consideration regardless of protected characteristics and criminal histories, consistent with legal requirements

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