Senior Adoption Lead

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🌱 Product Adoption Specialist

🗣️🇫🇷 French Required

Where this job comes from

Posted on CI&T's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of CI&T

CI&T

5001 - 10000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $5.5M Venture Round on 2014-04

Consulting • Healthcare • Marketing

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Drive user adoption, engagement, and change management for a portfolio of enterprise digital products • Own the adoption and change strategy end to end, defining success measures and prioritized actions • Build the product desirability strategy with the GPM, Product Owner, Digital Strategist, and Lead Designer • Define and run the AARRR framework • Set up and monitor KPI tracking for usage, adherence, adoption, and simplification • Produce regular adoption reports and present insights and recommendations to product and business stakeholders • Map and prioritize features by persona, region, segment, and offering • Coordinate with PMs, Designers, and Tech Leads to prioritize actions and features • Identify and reduce friction across user journeys • Plan and execute communication and training for product rollouts, including communication calendars, reusable templates, and targeted adoption campaigns • Engage directly with end users to collect feedback, understand their needs, and build product advocacy • Work in a SAFe/Agile environment alongside the GPM, Product Owners, Digital Strategist, Lead Designer, RTE, and business stakeholders

🎯 Requirements

• Fluent French (required) • Fluent English for day-to-day work with global stakeholders • Proven experience in product adoption, change management, digital transformation, or customer success for digital products in a corporate environment • Hands-on experience defining and tracking product KPIs and turning data into clear, actionable reports for different audiences • Familiarity with product analytics tools such as Piano, Power BI, Microsoft Clarity, Google Analytics, or similar • Knowledge of product growth frameworks such as AARRR and the Kano model • Experience planning communication and training campaigns for large, distributed user bases • Comfortable working in Agile/SAFe environments with multiple product and business stakeholders • Strong communication, facilitation, and stakeholder management skills, with the ability to influence prioritization without direct authority • Nice to have: background in UX research, service design, or digital marketing • Nice to have: experience working with multinational clients across different regions and cultures

🏖️ Benefits

• Health and dental insurance • Meal and food allowance • Childcare assistance • Extended paternity leave • Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass • Profit Sharing and Results Participation (PLR) • Life insurance • Continuous learning platform (CI&T University) • Discount club • Free online platform dedicated to physical, mental, and overall well-being • Pregnancy and responsible parenting course • Partnerships with online learning platforms • Language learning platform • Health and Well-being team, inclusion specialists, and affinity groups • Support and accommodations for people with disabilities during the selection process

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