Senior Developer – Platform Ops Developer, QC

Job not on LinkedIn

🔥 49 minutes ago

🇵🇭 Philippines – Remote

💵 ₱85k - ₱130k / month

⏰ Full Time

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 0%

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CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $5.5M Venture Round on 2014-04

Consulting • Healthcare • Marketing

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Provide hands-on technical support for digital platforms during North American business hours • Serve as the primary technical escalation point for Content Publishing Teams and non-technical stakeholders • Investigate and resolve escalated website issues and production incidents • Monitor platform performance, availability, and site stability • Perform root cause analysis and document technical findings and resolutions • Respond to and resolve escalated production tickets according to established SLAs • Support, maintain, troubleshoot, and debug React and Next.js web applications • Manage and investigate Contentful configurations, schemas, content models, and content delivery issues • Trace and validate data flows between frontend applications and headless CMS platforms • Use GitHub Actions for automated builds, deployments, release processes, release checks, and post-deployment validation • Monitor deployment workflows and troubleshoot failed builds and CI/CD issues • Monitor, diagnose, and triage third-party integrations including Bazaarvoice, PriceSpider, and Salsify • Troubleshoot ratings and reviews, product catalog, and Where to Buy integrations • Validate API responses, integration configurations, and data exchanges • Coordinate and route vendor-related issues to external support teams • Communicate incident updates, technical findings, recommended resolutions, and business impact clearly • Translate technical issues for non-technical stakeholders • Maintain incident, troubleshooting, and resolution documentation • Ensure smooth handovers and continuity of support across regional teams • Independently manage escalated technical issues during assigned night-shift hours • Proactively improve platform operations, deployment workflows, incident management, and operational efficiency • Maintain website availability, reliability, and performance for North American business operations

🎯 Requirements

• At least 5 years of professional software development experience • Strong expertise in React and Next.js • Strong hands-on experience supporting, maintaining, and debugging modern frontend applications • Experience troubleshooting and maintaining Next.js-based web applications • Experience managing and troubleshooting Contentful headless CMS configurations, content delivery, schemas, and content models • Experience with GitHub Actions automated builds, deployments, release checks, and CI/CD pipeline troubleshooting • Experience with third-party integrations such as Bazaarvoice, PriceSpider, Salsify, or similar platforms • Ability to trace and troubleshoot data flows between frontend applications, headless CMS platforms, and third-party APIs • Experience with application support, production troubleshooting, site reliability, and operational maintenance of enterprise platforms • Strong technical troubleshooting, debugging, and root cause analysis skills • Excellent spoken and written English communication skills • Ability to work independently with minimal supervision during night shift operations • Strong ownership, accountability, and attention to detail • Ability to remain calm and effective when handling live production incidents • Strong stakeholder management and cross-functional collaboration skills • Ability to prioritize issues based on urgency, business impact, and SLA requirements • Proactive approach to maintaining platform reliability and operational excellence • Availability for North American business hours / US time zones • Preferred: experience with Bazaarvoice, PriceSpider, Salsify or similar product information management and product catalog platforms • Preferred: familiarity with e-commerce platforms, enterprise digital experience ecosystems, monitoring tools, incident management processes, production support workflows, high-traffic websites, mission-critical platforms, and distributed teams

🏖️ Benefits

• ₱5,000 monthly allowance • Generous leave credits: 12 VL + 10 SL during the first year, increasing to 20 VL + 10 SL starting the second year • Leave conversion or carryover of up to 5 unused Vacation Leaves, subject to company policy • HMO coverage up to ₱250,000 per illness per year • 2 free dependents under HMO coverage effective from day one • Free access to 20,000+ online courses through Unico Skill within 7 days of joining • Birthday token • Company-sponsored quarterly meals and engagement activities • Talent referral incentive for every successful employee referral • Global and career opportunities with exposure to diverse projects, technologies, and career development opportunities

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