Principal Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cielo Talent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Lead executive-level customer engagement across a portfolio of strategic accounts • Establish trusted advisor relationships with senior business and operational stakeholders • Own and orchestrate the post-sale customer lifecycle, including complex account transitions, executive governance programs, success planning, risk management, renewal strategy, and growth and expansion opportunities • Drive customer adoption and business transformation initiatives through change management practices • Serve as the senior customer advocate and strategic quarterback across Sales, Professional Services, Solutions Consulting, Product, Support, and partner teams • Resolve complex business challenges and accelerate customer outcomes • Develop and deliver executive business reviews, governance frameworks, success metrics, and outcome-oriented recommendations • Analyze customer, product, and business performance data to identify trends, mitigate risk, influence strategic decisions, and drive continuous value realization • Drive accountability across internal and customer stakeholders against business objectives, success plans, KPIs, and contractual commitments • Support the Customer Success Management team under the Director of Customer Success Management

🎯 Requirements

• Experience in manufacturing, engineering, or other technical fields is preferred • Proven track record of successfully managing large, complex customer relationships with senior executives, including account planning, contract renewal management, and identifying opportunities for business expansion • Demonstrated ability to guide customers through significant organizational changes, system adoption, digital transformation projects, and process improvements across multiple departments • Strong communication and presentation skills with the ability to clearly explain complex ideas to senior executives and leadership teams • Experience managing multiple high-value customer accounts simultaneously, with the ability to balance competing priorities and manage different stakeholder groups • Strong analytical skills with the ability to review data, identify patterns, and provide clear recommendations that lead to measurable business results • Ability to work independently, make sound decisions, and adapt to changing situations in a growing and dynamic business environment • Fluent Japanese language communication skills (both written and verbal) • Bachelor's degree in engineering, manufacturing, computer science, or equivalent professional experience; Master's degree is preferred • 7 or more years of relevant professional experience in customer success, account management, or related fields • Employees can work remotely within Japan • Travel up to 25% as needed

🏖️ Benefits

• Competitive benefits and compensation • Flexible work arrangements • Discretionary Time Off (DTO) • Global paid parental leave • Employee Assistance Program (EAP)

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