Principal Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

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Cielo Talent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Lead executive-level customer engagement across a portfolio of strategic accounts • Establish trusted advisor relationships with senior business and operational stakeholders • Own and orchestrate the post-sale customer lifecycle, including account transitions, executive governance, success planning, risk management, renewal strategy, and growth opportunities • Drive customer adoption and business transformation initiatives through change management • Serve as senior customer advocate across Sales, Professional Services, Solutions Consulting, Product, Support, and partner teams • Resolve complex business challenges and accelerate customer outcomes • Develop and deliver executive business reviews, governance frameworks, success metrics, and outcome-oriented recommendations • Analyze customer, product, and business performance data to identify trends and mitigate risk • Drive accountability among internal and customer stakeholders against objectives, success plans, KPIs, and contractual commitments

🎯 Requirements

• Experience in manufacturing, engineering, or other technical fields is preferred • Proven track record managing large, complex customer relationships with senior executives • Experience with account planning, contract renewal management, and identifying business expansion opportunities • Ability to guide customers through organizational changes, system adoption, digital transformation projects, and process improvements across multiple departments • Strong communication and presentation skills for explaining complex ideas to senior executives and leadership teams • Experience managing multiple high-value customer accounts simultaneously • Strong analytical skills and ability to provide recommendations leading to measurable business results • Ability to work independently, make sound decisions, and adapt to changing situations • Fluent Japanese language communication skills, written and verbal • Bachelor's degree in engineering, manufacturing, computer science, or equivalent professional experience • 7 or more years of relevant professional experience in customer success, account management, or related fields • Willingness to travel up to 25% as needed

🏖️ Benefits

• Competitive benefits and compensation • Flexible work arrangements • Discretionary Time Off (DTO) • Global paid parental leave • Employee Assistance Program (EAP)

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