Cisco
10,000+ employees
Founded 1984
🔧 Hardware
🔐 Security
🏢 Enterprise
Hardware • Security • Enterprise
Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.
Technical Account Manager
🕒 2 days ago
Where this job comes from
Posted on Cisco's careers page, not through a job board
First seen by Remote Rocketship 2 days ago
Still open on Cisco's site. Checked 51 minutes ago.
Cisco
10,000+ employees
Founded 1984
🔧 Hardware
🔐 Security
🏢 Enterprise
Hardware • Security • Enterprise
Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.
📋 Description
• Serve as the primary advocate for assigned accounts • Orchestrate technical success and drive long-term platform adoption • Analyze complex network performance data and provide actionable insights • Transform technical roadblocks into strategic business opportunities • Partner with Engineering, Sales, Product, and Customer Success teams • Lead periodic business reviews and technical health check-ins • Ensure solutions align with evolving infrastructure goals • Drive measurable customer value realization • Support customer retention and satisfaction
🎯 Requirements
• Bachelor’s degree with 7+ years of related experience, Master’s degree with 4+ years of related experience, or PhD with 1+ years of related experience • Experience in a customer-facing technical role, such as Technical Account Management, Solutions Engineering, or Professional Services • Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP • Experience administering Linux systems, including reading system logs and checking network connectivity • Experience with application and network performance analysis solutions • Ability to communicate data-supported technical findings in writing and presentations, collaborate with remote teams, manage project tasks and deadlines, and learn unfamiliar technologies to solve technical problems • Cisco CCNA or DevNet, or Cloud (AWS) certification • Experience with Cloud/SaaS software products • Experience with at least one virtualization platform: KVM, VMware, Hyper-V, or VirtualBox • Experience administering containers with Docker or Kubernetes • Experience troubleshooting authentication, permissions, or single sign-on in software services • Experience using Python or JavaScript to collect or analyze technical data or automate checks • Experience using an AI tool for a technical task, with the ability to explain the task, the output produced, and how the output was checked against source data or test results
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