Senior Technical Customer Support Engineer

🔥 13 hours ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ClickHouse

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

📋 Description

• Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community channels, and meetings • Develop solutions based on ClickHouse Cloud and ClickHouse open-source • Share solutions through documentation, knowledge bases, blogs, meetups, webinars, and training • Collaborate with Support Services, Engineering, Go to Market, and Product Management teams • Help define functionality required by users and customers • Assist with mentoring, training, and knowledge sharing • Provide first-line technical support and professional responses within required SLAs • Provide on-call coverage for technical cases received through ticketing systems, email, Slack, chat, and phone • Build trusted relationships with colleagues, customers, and partners • Support pre-sales and post-sales activities and contribute technical expertise to proofs of concept

🎯 Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or relevant domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer • Availability according to scheduling required to deliver high-quality 24x7 support in a global, distributed environment • Strong written and verbal English communication skills • Ability to work fully remote with reliable connectivity • Experience with ClickHouse, OSS, or open-source technologies is a bonus • Experience with Azure, GCP, or AWS is a bonus • Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ is a bonus

🏖️ Benefits

• Flexible work environment and remote-friendly work arrangement • Employer contributions towards healthcare • Stock options for every new team member • Flexible time off in the US • Generous time-off entitlement in other countries • USD $500 home office setup allowance for remote employees • Opportunities to engage with colleagues at company-wide offsites

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