Senior Technical Account Manager – Strategic Services, EMEA

Job not on LinkedIn

🔥 16 hours ago

🌐 Ireland, United Kingdom – Remote

🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ClickUp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $400M Series C - ClickUp on 2021-10

SaaS • Productivity • Enterprise

ClickUp is a cloud-based SaaS work management and productivity platform that consolidates projects, docs, chat, time tracking, automations and AI-driven "Super Agents" into a single workspace. It helps teams and enterprises streamline workflows, replace fragmented software stacks, and boost productivity with integrations, customizable agents/workflows, and enterprise-grade security and compliance.

📋 Description

• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization • Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp • Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units • Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down • Define success measures, adoption milestones, and practical next steps with customer stakeholders • Translate customer goals into execution plans that improve adoption, stakeholder engagement, and long-term platform value • Use usage signals, customer feedback, and business context to identify risks and build recovery or acceleration plans • Support strategic business reviews and customer conversations with perspectives on progress, opportunities, and priorities • Design ClickUp workflows, structures, automations, reporting, and process improvements • Identify practical automation and AI opportunities that improve customer outcomes • Pair solution design with enablement, change management, and adoption support • Act as a trusted advisor to customer admins, operators, and executive stakeholders • Coordinate with Customer Success, Sales, Product, Support, and other internal partners • Escalate thoughtfully, communicate clearly, and maintain ownership across teams • Bring customer feedback and recurring pain points to internal teams to improve product usage, delivery patterns, and customer outcomes

🎯 Requirements

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function • Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders • Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions • Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders • Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change • A clear ownership mindset and track record of driving outcomes rather than operating reactively • Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms • Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements • Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration • Exposure to change management, customer enablement, or consulting-style discovery and solutioning • Ability to influence cross-functional teams without direct authority • Role is approved for hiring in Ireland • Visa sponsorship is unavailable for roles outside engineering and product • Applicants must be legally authorized to work in the country where they are based

🏖️ Benefits

• AI fluency evaluated as part of the hiring process • Opportunity to work with strategic customers and shape scalable delivery patterns • Exposure to workflow design, automation, and AI initiatives • ClickUp Equal Opportunity Employer