Client Support Specialist – B2B

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🕒 January 30

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• This is primarily a voice-based role, with additional responsibilities that include handling emails as needed • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

🎯 Requirements

• No specific degree required. • Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. • Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. • Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. • High Accountability – We value people who hold themselves to high standards and consistently deliver results.

🏖️ Benefits

• 100% Remote – Always. Work from anywhere in the world. • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. • Opportunity to make a significant impact with our workplace customers