Client Support Specialist – Workplaces, B2B

Job not on LinkedIn

🕒 March 13

🌐 South Africa, Philippines, +1 more countries – Remote

🇿🇦 South Africa – Remote 🇵🇭 Philippines – Remote 🇯🇲 Jamaica – Remote

💵 $13.2k - $20.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 47%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Engage with Workplace customers over voice and email • Deliver fast, accurate, and empathetic support to workplace customers • Resolve shift, payment, and platform-related issues in real time • Use Zendesk and the Clipboard portal to investigate cases, update form fields, log internal notes, and maintain documentation • Troubleshoot issues, follow or adapt workflows, and escalate when necessary • Develop expertise in products and processes to identify recurring issues and process gaps • Collaborate with Billing, Account Management, and Worker Operations • Uphold company values including unreasonably fast, ownership, and uncomfortably high standards

🎯 Requirements

• Clear, professional English (both spoken and written) • Ability to handle business customers professionally and solve problems effectively • Proactive problem-solving and critical thinking • High accountability and consistently delivering results • Ability to work five 9-hour days per week, including 1.5 hours of daily break time • Weekend availability • Willingness to work shifts assigned based on business needs • Ability to work Pacific Standard Time (PST) shifts • Legal authorization to work from the selected country • No specific degree required

🏖️ Benefits

• 100% Remote – Always. Work from anywhere in the world. • Fast-Paced Startup Environment • A hiring process that rewards skills, not just experience • Opportunity to make a significant impact with workplace customers

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