Customer Support Coach

🔥 14 minutes ago

🌐 Belgium, Greece, +4 more countries – Remote

🇧🇪 Belgium – Remote 🇬🇷 Greece – Remote 🇲🇦 Morocco – Remote 🇵🇹 Portugal – Remote 🇿🇦 South Africa – Remote 🇨🇭 Switzerland – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Assist and support existing hotel-property customers daily in using Cloudbeds software • Resolve customer inquiries via phone, email, chat, or other customer-support media • Troubleshoot and make outbound calls for escalated issues • Foster strong customer relationships to drive loyalty, retention, and software adoption • Gather customer feedback and requirements for future software releases • Use training materials and attend company-wide online training sessions to stay current with system updates • Create training materials, update support resources, and share valuable customer feedback

🎯 Requirements

• 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort — Front Desk, Night Auditor, Guest Services, Revenue Manager, Assistant Manager, or similar role at a quality property • Airline, event, or food & beverage-only experience does not meet the experience requirement • Previous experience in customer service or similar is a plus • Native or Fluent in English • Native or Fluent in Spanish/Portuguese/French/German • Excellent communication skills and a positive attitude • Excellent problem-solving skills and emotional intelligence • Great levels of learning agility • A compatible graduation course or more than 2 years of proven experience in the area • Skill with computers and systems • Excellent internet/wifi connection • Must be currently authorized to work in the location where the position is located without requiring visa sponsorship

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer

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