Onboarding Coach – Guest Experience

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Coach

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Train clients on the Cloudbeds platform and help them confidently use it to power their hospitality businesses • Use AI and smart tooling to handle administrative work and repetitive training questions, focusing on strategic onboarding and product adoption • Partner with Sales and Product to turn Guest Experience onboarding feedback into operational improvements • Maintain full client context throughout the onboarding journey and capture reusable knowledge • Manage the Guest Experience and Marketing customer journey through ongoing video, phone, and email support • Establish success metrics with Sales, demonstrate ROI, and drive customer retention • Build customer relationships that support platform adoption and long-term brand loyalty • Develop deep knowledge of Cloudbeds products, integrations, and evolving customer needs • Contribute to training materials and the knowledge base; capture insights and stay current on system changes and new features • Maintain accurate customer activity records in Salesforce and share feedback for product improvement

🎯 Requirements

• Over 3 years of 5-star hospitality experience in key roles (Front Office or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role • Deep expertise in Guest Experience communications • Proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients • Exceptional communication with empathy and a relentless customer-focused approach • Ability to communicate product offerings clearly and synthesize customer feedback for internal product and engineering teams • Ability to empower clients to become self-sufficient during onboarding and throughout their lifecycle • Ability to manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills • Ability to share customer insights and opportunities across Sales, Product, and Marketing • Familiarity with CRM/Email Marketing platforms is a significant plus • Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship • English, Portuguese, Spanish, Thai or Tagalog • Project Management certification

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume