Senior Application Specialist

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Cnexia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🤝 B2B

🤖 Artificial Intelligence

🔒 Cybersecurity

B2B • Artificial Intelligence • Cybersecurity

Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services.

📋 Description

• Be part of a team with rotating shifts that cover a 24/7 operation • Update training and support documentation • Respond to and manage new and existing trouble tickets (aka “on-call duty”) • Perform tier 1 support level remediations: example restart the application … • Document troubleshooting steps, status, diagnostic results, root cause analysis • Engage higher tier support when required, including vendor engagement • Present incident outage report • Execute defined procedures and perform mass updates • Participate in Change Management activities • Complete predefined periodic checklists and develop suggestions for automation

🎯 Requirements

• Fluent in English • 5+ years in Application Support • 5+ years in Element or Fault Management Systems • 5+ years in Networking knowledge (L1/L2) • 5+ years in Scripting: Shell, Bash, Python • 5+ years in OS (Linux/Unix/Windows), Databases (SQL/Oracle), and Security