Customer Success Specialist – LegalTech

🔥 1 hour ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Codekeeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

🔐 Security

📋 Compliance

SaaS • Security • Compliance

Codekeeper is a company providing comprehensive disaster recovery solutions tailored for software companies and their clients. Specializing in software backup, software escrow, SaaS escrow, and software custodian services, Codekeeper ensures that critical digital assets and systems are secured, recoverable, and compliant with industry regulations. Their solutions are designed to integrate seamlessly with popular developer platforms, offering enterprise-ready resilience against digital threats such as data breaches, system downtimes, and compliance failures. With a focus on risk assessment, Codekeeper aids businesses in safeguarding their operations from the unpredictable digital landscape using cutting-edge technology and over a decade of industry expertise.

📋 Description

• Receive and respond to requests from users and leads about services and Codekeeper account management • Handle customer requests quickly and correctly within a full-service model • Support customers setting up connections between their source code management platform and administer the setup correctly • Guide leads with questions about Codekeeper’s service via email and website chat • Inspect customer-provided information and draft reports • Draft legal language and prepare written agreements incorporating customer requirements • Submit drafted legal documents to the manager for review before sharing them with clients • Champion customer success, satisfaction, desired outcomes, and retention • Conduct legal research and offer support on legal matters

🎯 Requirements

• Familiarity with LegalTech concepts • Prior experience in customer success or a similar role preferred • Proficiency in drafting legal documents • Exposure to working with diverse companies of varying sizes and industries • Analytical thinking and a proactive attitude • Excellent written English communication skills • Proficiency in modern web tools such as Google Docs and similar platforms • Highly organized with strong attention to detail • Comfortable adapting and multitasking in a fast-paced environment • Ability to respond in either Dutch or English • Must provide fluent languages spoken in the application

🏖️ Benefits

• Passionate and fun-loving colleagues • Startup mindset with ample opportunities for growth • Regular team activities and gatherings • Comprehensive onboarding process with a dedicated ramp-up period • Supportive team that values open communication and direct feedback • Career growth and opportunity to make a difference

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