Medical Services Specialist, Czech, Polish

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Manage all customer inquiries to successful resolution • Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact • Communicate timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service • Evaluate and escalate calls as appropriate • Respond to non-phone customer inquiries, including e-mail and fax • Comply with industry regulations, including adverse event and product quality processes • Manage assigned project work in a timely manner • Maintain up-to-date knowledge of product, medical, disease and industry information • Obtain pertinent customer information and record customer interactions in appropriate systems • Communicate customer calls, issues, trends, programs and solutions • Interact with team members to manage products, medical and business issues and share best practices

🎯 Requirements

• Proficiency in Czech and Polish at C1/C2 level is required • Knowledge of English language is mandatory • Previous experience in a call center environment preferred • Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred • Demonstrated competency using information technology, PCs and databases • Excellent verbal, telephone communication and written skills required • Ability to multitask • Good problem-solving and decision-making skills • Good time management, interpersonal and organizational skills

🏖️ Benefits

• 23 days paid holiday per annum • Replacement contract • EUR 1,50 a day WFH allowance • 100% WFH/ Remote • Medical Insurance scheme • The technical hardware equipment is provided by us • Referral program that will allow you to earn extra bonusses • Access to a global learning platform for personal and professional development