Customer Success Analyst, Junior

Job not on LinkedIn

🕒 August 6

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 43%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Connect For People

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Connect For People is a Brazil-based HR services hub that connects people and businesses through intelligent recruitment, talent and leadership development, organizational culture management, and employee wellbeing programs. The company offers strategic consulting, business partnering, and mentoring for HR professionals and entrepreneurs, combining technology and expertise to create human-centered, efficient workplaces and drive sustainable business growth.

📋 Description

• Conduct onboarding and post-sale welcome activities • Manage a portfolio of physicians throughout the mentorship program • Monitor class attendance and engagement with deliverables • Identify churn risks and take preventive action • Maintain active contact with students who show low participation • Update and organize information in the CRM (Monde) and spreadsheets • Ensure compliance with internal Customer Success processes • Participate in classes and webinars, including evening sessions when necessary • Conduct one-on-one follow-up meetings • Ensure the customer experience meets the standards aligned with the company culture • Drive physician retention, engagement, and a positive experience throughout the 12-month program

🎯 Requirements

• Previous experience in Customer Success, customer service, or post-sale support • Proficiency in Microsoft Office • Experience with CRM systems • Strong organizational skills and discipline in portfolio management • Excellent verbal and written communication skills • Availability for meetings with cameras on • Availability to attend evening classes (Mondays and Thursdays) • Experience working with premium or high-ticket customers • Experience in mentoring, education, or digital information products • Experience with retention and managing recurring customers • Consultative approach • Familiarity with Customer Success metrics (retention, churn, engagement, and NPS)

🏖️ Benefits

• Remote work in Brazil • Opportunity to participate in classes and webinars • Evening meetings as needed

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