Analista de Customer Success Júnior

Job not on LinkedIn

🕒 August 6

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Connect For People

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Connect For People is a Brazil-based HR services hub that connects people and businesses through intelligent recruitment, talent and leadership development, organizational culture management, and employee wellbeing programs. The company offers strategic consulting, business partnering, and mentoring for HR professionals and entrepreneurs, combining technology and expertise to create human-centered, efficient workplaces and drive sustainable business growth.

📋 Description

• Realizar onboarding e acolhimento pós-venda • Acompanhar carteira de médicos durante toda a mentoria • Monitorar participação nas aulas e engajamento nas entregas • Identificar riscos de evasão e atuar preventivamente • Manter contato ativo com alunos com baixa participação • Atualizar e organizar informações em CRM (Monde) e planilhas • Garantir cumprimento de processos internos de CS • Participar de aulas e webinars (inclusive noturnos, quando necessário) • Conduzir reuniões individuais de acompanhamento • Assegurar padrão de experiência alinhado à cultura da empresa

🎯 Requirements

• Experiência prévia em Customer Success, atendimento ou pós-venda • Domínio do Pacote Office • Experiência com CRM • Organização e disciplina para gestão de carteira • Boa comunicação verbal e escrita • Disponibilidade para reuniões com câmera aberta • Disponibilidade para acompanhar aulas noturnas (segundas e quintas) • Diferencial: experiência com público premium ou high ticket • Diferencial: vivência em mentoria, educação ou infoproduto • Diferencial: experiência com retenção e acompanhamento de clientes recorrentes • Perfil com postura consultiva • Diferencial: familiaridade com métricas de CS (retenção, churn, engajamento, NPS)