Technical Support Specialist – Nightshift

🕒 September 15

🇨🇿 Czechia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contabo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

☁️ SaaS

SaaS

Contabo is a provider of cloud hosting services offering a range of virtual private servers (VPS), dedicated servers, and bare metal servers with a focus on affordability and performance. Known for its fast provisioning and award-winning customer support, Contabo operates globally with data centers in 9 regions and 12 locations. The company emphasizes German quality since 2003 and provides solutions for individuals and businesses seeking efficient and cost-effective cloud computing resources. Notable features include the Contabo API for programmatic access to resources, custom image deployments, and strong emphasis on security.

📋 Description

• Provide technical 3rd-level support for smooth 24/7 operation • Support and communicate with customers in English and German via the ticket system • Monitor and troubleshoot customer IT infrastructure • Provide technical solutions for compromised servers, managed server tasks, website and server migrations, and website error analysis • Document support activities and solutions • Build and provision servers • Proactively monitor internal infrastructure • Work the newly introduced night shift • Collaborate with 3rd-level colleagues to support customers in other time zones • Install, configure, and administer servers, networks, and applications • Investigate problems intensively and test new solutions during lower ticket volumes • Familiarize yourself with new technologies

🎯 Requirements

• Completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector • Very good knowledge of Linux administration (Shell/Terminal) • Service-oriented, independent, and responsible approach to technical customer support • Experience dealing with hardware • Windows server administration knowledge • English language skills are mandatory • Initial knowledge of Bash scripting would be desirable • Basic programming skills would be desirable • Experience with databases (SQL) would be desirable • Sound knowledge of German would be desirable • Willingness and enthusiasm to develop skills where requirements are not yet fully met

🏖️ Benefits

• Full-time, permanent employment • Intensive training and professional development support • Ongoing professional and personal development opportunities • MultiSportCard • Meal vouchers • Comprehensive induction with colleagues • Modern and conveniently located workplaces at European locations • Remote or hybrid working opportunities with the same technical equipment at home as in the office • Flexible working hours • 30-day vacation by default • Possibility of working in the summer office in Mallorca • Possibility of working from any EU country • Extra day off for Volunteer Day • Corporate benefits program with attractive conditions on many products and services • Company events and team events

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