Business Operations Associate

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Contour Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📚 Education

👥 B2C

Education • B2C

Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.

📋 Description

• Identify operational bottlenecks: Audit support, publishing, and operations workflows to isolate processes that are manual, redundant, or failing under high volume. • Analyze and re-engineer processes: Map current workflows, establish performance baselines, redesign for efficiency, and manage implementation until metrics improve and stabilize. • Model unit economics: Quantify the cost to serve a student per program and proactively monitor overhead to prevent margin erosion. • Leverage automation: Evaluate and implement automation tools where appropriate, while exercising the discipline to maintain manual processes when that is the more efficient choice. • Ensure process sustainability: Create clear documentation, designate ownership, and provide training to ensure rebuilt processes are sustainable and do not regress. • Maintain performance visibility: Track two or three active re-engineering projects with clear baseline data, projected outcomes, and completion timelines for executive review.

🎯 Requirements

• 3 to 5 years of experience in business operations, process improvement, or operational analysis with a record of driving measurable change. • Ability to model cost and volume dynamics on a whiteboard or in a spreadsheet without requiring oversight. • Demonstrated ability to build and deploy automations that others rely on, balanced by the judgment to know when to leave a process manual. • Proven ability to establish performance baselines prior to intervention and ensure results are sustained post-implementation. • Ability to produce clear, actionable documentation that enables team members to execute processes independently. • Comfort working across India business hours with regular overlap into Australian time zones.

🏖️ Benefits

• Fully remote, anywhere in India. • Your day runs on India hours with overlap into Australian business time. • Compensation is competitive and bench marked to the role and your experience.