Customer Service Team Leader

🔥 7 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coolblue

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

🛍️ eCommerce

🛒 Retail

📦 Logistics

💰 DEBT on 2024-07

eCommerce • Retail • Logistics

Coolblue is an omnichannel electronics retailer operating in the Netherlands, Belgium, and Germany. Founded in 1999, Coolblue sells consumer electronics through its webshop, mobile app, and physical stores, and supports sales with its own customer service teams, warehouses, delivery and installation services. The company emphasizes customer happiness (tagline: "Anything for a smile") and handles a large part of the customer experience end-to-end — from online marketing and retail to fulfillment and after-sales support.

📋 Description

• Lead a customer service team • Manage and support the professional development of team members • Take responsibility for team performance • Set measurable team goals relating to customer satisfaction, employee satisfaction, and productivity • Coach and support team members as a sparring partner • Continuously improve relevant KPIs • Proactively identify opportunities for improvement • Actively contribute to optimization projects • Foster peak performance within the team

🎯 Requirements

• Successfully completed vocational training or a university degree • Native-level German • Fluent English • Suitable home office workspace • Initial leadership experience; motivated entry-level candidates with limited leadership experience are also welcome • Focus on achieving the highest possible level of customer satisfaction • Willingness to work evenings and weekends

🏖️ Benefits

• Annual salary increases • Vacation pay and Christmas bonus • 27 vacation days, increasing with length of service • 25% subsidy for the Deutschlandticket • 10% employee discount • Trust and support within the team • Regular parties and after-work events • Transparent, honest communication • Onboarding program • Coffee dates for getting to know colleagues and networking • In-house Learning Factory for professional development • Internal career development opportunities • Company-provided laptop • Home office setup • Hybrid working • Additional employee discounts with selected partners, including fashion, travel, and mobile communications

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