Applications Manager, Service Manager

🔥 5 minutes ago

🇨🇭 Switzerland – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coopers Group AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Coopers Group AG is an agile Swiss recruiting agency specializing in the placement of specialists and executives in IT, Engineering, Life Sciences, and Finance. The company focuses on providing personalized recruitment solutions, ensuring that candidates are matched to jobs that fit both professional and personal criteria. Coopers Group AG emphasizes a flexible approach to recruiting, offering services in executive search, project recruiting, and consulting, while maintaining a strong commitment to candidate and company satisfaction.

📋 Description

• Ensure the stable operation and monitoring of applications • Coordinate and monitor activities to ensure availability, recoverability, performance, and resource utilization • Analyze and resolve application incidents and develop workarounds • Support and advise users on application usage and process execution • Inform application users about incidents, application notifications, and planned outages • Coordinate between business departments, application owners, support teams, and developers • Support the specification, testing, and rollout of application releases • Plan and coordinate releases, including the preparation of installation plans • Capture technical requirements and develop solution concepts for the further development of applications • Coordinate release agreements and oversee implementation with relevant stakeholders • Maintain and further develop interfaces between applications • Create and support change requests for application developers • Create, update, and maintain operating procedures, user manuals, and technical documentation • Prepare customer-specific reports and statistics • Perform data cleansing and data maintenance

🎯 Requirements

• Completed education or training in Computer Science, Business Information Systems, or a comparable qualification • Several years of experience in Application Management, Service Management, or Application Operations • Solid experience operating and supporting business applications • Very good knowledge of Release and Deployment Management, as well as the planning and coordination of application releases • Confident in analyzing, troubleshooting, and sustainably resolving application incidents • Good knowledge of interface management and collaboration with various IT and business departments • Experience creating, maintaining, and updating technical documentation, operating procedures, and user manuals • Experience with data maintenance and the preparation of customer-specific reports and statistics • Excellent communication and coordination skills • Independent, structured, and solution-oriented approach to work • Strong customer and service orientation, along with teamwork and a strong sense of responsibility • Analytical thinking and a high level of initiative • Fluent in German and good command of English

🏖️ Benefits

• 100% workload during the onboarding phase (approximately 2 months), followed by a 50% workload • Remote work opportunity