German Customer Care Specialist

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CoreX

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.

📋 Description

• Answer incoming calls from existing customers to understand their needs and retain them through consultative conversations • Handle cancellations, contract withdrawals, and general customer issues, including billing inquiries, tariff adjustments, and account data updates • Manage a selected customer portfolio and handle inquiries by phone and in writing • Handle approximately 85% phone-based inquiries and 15% written tickets • Use Salesforce, CIM, and other tools to resolve customer issues and document interactions • Adhere to quality guidelines and contribute to team targets for customer satisfaction, conversion, and service availability

🎯 Requirements

• Fluent German (C1/C2) — written and spoken • Pleasant phone manner and a clear, consultative communication style • Experience in customer service, ideally in customer retention, upselling, or consultative sales • Strong communication skills, active listening, and empathetic customer handling • Confident handling of multiple software tools and platforms simultaneously • Reliable, self-driven work style when working from home or in an office • Willingness to work shifts between 08:00 and 20:00 • Willingness to participate in a structured 14-day paid training program with both in-person and remote sessions • Advantageous: experience with Salesforce • Advantageous: knowledge of the telecommunications or fiber optics industry • Advantageous: experience with customer retention or win-back campaigns • Advantageous: basic knowledge of common MS Office applications

🏖️ Benefits

• Competitive and stable salary • Ability to work remotely from Croatia • Additional paid leave days depending on length of service • Career growth and development opportunities • MultiSport membership • 14-day paid training at the start • An employer that values your employee experience and well-being • A great, open team that values transparency, trust, and collaboration