German-speaking Collections Specialist

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🕒 May 28

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CoreX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🏢 Enterprise

📡 Telecommunications

B2B • Enterprise • Telecommunications

CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.

📋 Description

• You will spend the majority of your day communicating with German-speaking customers about outstanding parking fees. • You will handle inbound and outbound calls, manage cases in the ticketing system, and ensure all data is accurate and up to date. • You will follow clearly defined collections processes and work toward daily targets as part of an international operations team.

🎯 Requirements

• German at C1 level or higher • Experience in collections / debt recovery • Background in customer support or contact center environments • Confident, calm demeanor when handling challenging conversations • Enjoyment of structured, process-oriented work • Strong organizational skills and the ability to remain calm and methodical under pressure • Experience using CRM systems • Nice to have (not required): experience with Salesforce CRM; familiarity with Austrian German

🏖️ Benefits

• Competitive and stable compensation • Fixed working hours, Monday to Friday • Fully remote work from Croatia, Serbia, or Bosnia and Herzegovina • Additional vacation days that increase with length of service • Opportunities for professional and career development • MultiSport / FitPass membership (subject to availability in the respective country) • A team that is clear and direct—regarding work, expectations, and culture