Customer Support Agent

🔥 13 hours ago

🇨🇾 Cyprus – Remote

💵 €1.4k - €2k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CRAE GROUP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

💳 Fintech

🏢 Enterprise

SaaS • Fintech • Enterprise

CRAE GROUP is an enterprise technology and operations partner that builds, runs, and evolves a unified production platform for digital businesses. The company provides a single managed platform (APIs, business logic, data/CRM, payments orchestration, identity/KYC, analytics, workflows) and a 24/7 operations team that carries the pager, support, and incident response. CRAE Group positions itself as a replacement for patchwork stacks — routing and reconciling multiple PSPs (without being a payment processor), unifying customer records, providing live analytics and automation, and operating the backend infrastructure on tier‑1 components (AWS, Kubernetes, PostgreSQL, etc. ). It targets enterprise-scale operators including consumer platforms, fintech/payment businesses, SaaS, and marketplaces under long-term licensing and partnership models.

📋 Description

• Communicate with customers through live chat and e-mails • Maintain a prompt and empathetic attitude towards customers • Acknowledge and resolve customers’ issues and queries • Keep up to date with product terms, offers and functions • Report and escalate advanced customer queries to relevant departments • Perform first-step investigations on queries and issues

🎯 Requirements

• Proficiency in both written and verbal English, with excellent language skills • Strong communication abilities • Solid computer literacy and adept typing skills • Ability to perform effectively within a multitasking work environment • 2+ years experience in online customer support is mandatory

🏖️ Benefits

• Performance-based monthly bonuses • Flexible remote work • 4 days on, 4 days off work schedule • Option to permanently work one of two shifts: 10:00–22:00 or 22:00–10:00 (Cyprus local time) • Opportunity to join a dynamic, forward-thinking European company and play a key role in its success